What are your location hours?
Baldwin Supply Company has 11 locations. All of our branches are open from 8:00am to 5:00pm Monday thru Friday. 

What are Baldwin's terms for open accounts?
Baldwin Supply's standard terms are Net 30. We also have Prepaid and C.O.D. terms
Click here for a detailed list of Baldwin Supply's Terms and Conditions.

What is your return policy?
Baldwin's return policy is as follows:

  1. No returns will be accepted without prior authorization.
  2. Call or e-mail Customer Service for a Return Goods Authorization: 1-800-279-2450 / bsc@baldwinsupply.com
  3. Restock charges may apply.
  4. Baldwin Supply issues credit on your account for all returns.
For further details on our return policy please contact Customer Service at 1-800-279-2450 or your Sales Representative.

What are Baldwin's freight policies?
Baldwin's freight policies are as follows: Customers are responsible for all freight charges unless other arrangements have been made with a Baldwin sales representative.

How can I open an account?
Baldwin's New account policy: Customer must submit a signed Credit Agreement and provide a tax exempt certificate if applicable.
Baldwin's New account procedure: Once the above forms have been submitted, the account will go through a credit check. If approved, the customer will be set up on Net30 terms unless otherwise cleared through the Sales and Credit manager.

What is Baldwin's mailing address?
Baldwin's corporate mailing address is:14025 23rd Ave N Plymouth, MN 55447
Our remittance address is: Lockbox 446051, PO Box 64038 St. Paul, MN 55164-0017 
For individual branch addresses click on the following links: Baldwin / LWB, Baldwin Owatonna, Baldwin Fargo, Baldwin Sioux Falls, Baldwin Hibbing (Conveyor Services and Arrowhead Belt), Baldwin Des Moines, Baldwin St Cloud, Baldwin Appleton, and Baldwin Marshall.

Do you have online ordering?
Baldwin Supply Company has online ordering through our estore website. You must have an account with Baldwin Supply to order online. You can request a login at this link http://estore.baldwinsupply.com/Secondary/LogIn.Contact your Baldwin Sales Representative for further information. If you are not currently a Baldwin Supply customer please contact Customer Service at bsc@baldwinsupply.com.

Is there a minimum order charge?
Baldwin does not have a minimum order charge.

What types of payment options do you offer?
Baldwin Supply accepts the following for payments: cash, check, Visa, Mastercard, Discover and American Express.